Reference

Legal terms for your topanhoki account

topanhoki Legal explains how account access, wallet activity, personal data and local eligibility work before you enter the lobby.

Account termsPrivacy requestsLocal-law accessWallet records
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topanhoki Legal terms for your topanhoki account
CONTACT ROUTES

Get Legal help beside your account

A clear support route helps when a Legal question concerns your account rather than a general page. Open the support contact shown after login and include your registered phone number, the policy topic and any relevant reference. For payment-related questions, keep the DANA, OVO, GoPay, QRIS, bank transfer or virtual account receipt ready. We use those details to locate the right record without asking you to send a full password or private wallet PIN.

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Account access

If a Legal rule affects your login, contact us through the support route inside your account. We can explain which account step is pending, including phone verification, without asking you to disclose your password.

Wallet evidence

For a DANA, OVO, GoPay or QRIS question, send the payment reference and visible status from your wallet. Bank transfer and virtual account enquiries should include the matching receipt so we can locate the record.

Data requests

To ask for access, correction or another privacy action, use the contact path displayed in our account area. State the request clearly and identify the account with your registered phone number for an identity check.

DATA PRACTICE

How Legal controls protect your records

We apply the Legal policy to the records created when you open an account, verify a phone number, use a mobile browser or request a wallet status check.

Account data

We use the details connected with your account to support login, phone verification and policy-related requests.

Cookie choices

Cookies can support session continuity and remember certain page settings on your mobile browser or desktop device.

Login security

Do not share your password, wallet PIN or verification code.

Payment records

A DANA, OVO, GoPay or QRIS reference may be needed to match a status request.

Record retention

We retain account, security and transaction records only according to the applicable policy and legal requirements.

Policy changes

When a Legal term changes, check the policy page and any notice linked to your account before continuing.

Answers before opening your account

These Legal answers focus on the decisions you make before account access: whether local rules apply, what data is needed, how payment records are matched and where to ask for a change. Read the page shown for your account location, then use the support route if a term is unclear. We keep the answer tied to the actual account step rather than giving a general statement.

topanhoki Legal covers account conditions, phone verification, personal data, cookies, payment records and requests to change or access information. It also explains that account access depends on local law, so read the terms shown for your location before opening or using an account.

The Legal wording shown for an Indonesian account explains the conditions that apply to that account. Eligibility depends on local law. If you are unsure whether access is available where you are, contact us through the support route before completing account access.

Phone verification helps connect an account request with the person controlling the registered number. We may use it before account access or before discussing a sensitive data or payment question. Never send your password, wallet PIN or verification code to support.

Use the support contact displayed in your account area and state whether you want access, correction or another privacy action. Include your registered phone number and describe the record involved. We may verify your identity before discussing or changing personal data.

DANA and QRIS records may be checked against the account reference and payment status you provide. Send the visible receipt or reference, not your wallet PIN. The Legal policy explains how transaction records are used for account and support purposes.

Yes. Our Legal wording describes how cookies can support a session and page settings on a mobile browser. If you want clarification about a cookie or its purpose, contact us through the account support path and mention the device you used.

Contact us through the support route shown after login and name the exact Legal section or account term that concerns you. Include your registered phone number and a short explanation. We can then direct the request to the relevant policy contact.

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